Affected services:

  • Customer Web Admin Panel
  • Inbound Calls from PSTN
  • Outbound Calls to PSTN
  • XMPP Chat and Presence

Connectivity issues in Europen data center

Opened on Friday 16th September 2016, last updated

Resolved — We have now confirmed there are no outstanding service impacting issues.

Posted by Admin

Monitoring — Connectivity issues has been resolved and we are currently monitoring for any service degradation post this incident.

Posted by Admin

Identified — The problem in our European facility has been identified as a large scale DDoS attack. Our engineers are currently working to mitigate it. All services has been meanwhile moved to backup facility.

Posted by Admin

Investigating — We are currently investigating connectivity issues in our European Data Center. All services has been transferred to Backup facility while our engineers are resolving the problem. However customers may experience brief service degradation while fail over takes place.

Posted by Admin